Customer Support Specialist | Shopify | Zendesk | E-commerce Virtual Assistant
I'm a dedicated Customer Support Specialist with over 2 years of experience supporting US-based Shopify e-commerce businesses. My goal is simple: provide fast, accurate, and empathetic customer service while helping businesses build long-term customer loyalty.
I have hands-on experience managing customer inquiries, order tracking, shipping issues, refunds, cancellations, subscriptions, and product-related questions. I'm comfortable working in high-volume support environments, following SOPs, and maintaining a professional brand voice across every interaction.
### What I can help you with:
* Email customer support
* Live chat support
* Shopify order management
* Order tracking and shipping investigations
* Refunds, cancellations, replacements, and returns
* Customer retention and complaint resolution
* Supplier communication
* Data entry and administrative support
* Product uploads and basic Shopify administration
* Social media customer support
Tools I have experience with:
* Shopify
* Zendesk
* Slack
* Gmail & Google Workspace
* ChatGPT
* Canva
* Adobe Photoshop
* CapCut
* Quo
I'm known for being organized, detail-oriented, calm under pressure, and quick to learn new systems. I enjoy solving problems, improving customer experiences, and working with growing businesses where I can make a meaningful contribution.
I'm looking for a long-term opportunity with a team that values reliability, communication, and continuous growth. If you're looking for someone who genuinely cares about your customers and represents your brand professionally, I'd love the opportunity to work with you.
