Consider me your right hand; I take care of customer service, operations management, and workflow optimization so you don't have to. My objective is straightforward: you will have more time and feel more at ease knowing that your company is in capable hands.
I have over 13 years of experience as Operations Manager and Virtual Assistant, specializing in customer service, people management, and business support. I help busy business owners and executives buy back time by letting me handle the day-to-day functions: team management and support tasks that keep things moving- so they can focus on growth, strategy, and revenue.
Here is an example of the value I add to your business:
* Operations Management- creation of SOPs, management of remote teams, streamlining processes, operations run without constant supervision.
* Virtual Assistant- management of inbox and calendar, appointments, travel bookings, research, and executive assistance-all which makes the in-house executive organized and hassle free.
*Social Media Management- post scheduling, community management, audience engagement, along with working together with creatives to strengthen their online presence.
*Customer & Technical Support- professional handling of issues from customers such as refunds/disputes and technical troubleshooting to keep clients happy and loyal.
*Tool Adeptness- proficiencies in ClickUp, Slack, Google workspace, Microsoft office, Shopify, STRIPE, Pay pal, Sezzle, Zendesk, Gorgias, LiveAgent, and many others.
I am deemed valuable by clients for my critical thinking capabilities, dependability, and proactive troubleshooting. I can take care of the individual work, provide management for my team, or do process development, thereby freeing up your time for growth.
If you need somebody to operate, even in an executive capacity, while helping with some social media, we should have a conversation.
