-I have over 10 years of customer service experience, dealing with clients via phone, email, and live chat. I know how to stay calm under pressure and always aim to solve problems clearly and kindly.
-I’m experienced in medical and telehealth support- handling patient intake, appointment scheduling, follow-ups, insurance and billing, while always respecting patient confidentiality (HIPAA or similar privacy standards).
-I manage calendars, coordinate meetings, handle emails and documentation. I’m very organized and reliable when it comes to administrative and support tasks.
-I’m familiar with tools like Google Workspace, Microsoft Office, scheduling systems, telehealth platforms, CRM tools, etc. I adapt quickly to new software.
-I work well remotely. I’ve worked with international teams, across time zones, and I know how to manage my time, keep communication clear, and stay productive without close supervision.
-I pay strong attention to detail, I meet deadlines, and I take pride in delivering high quality work. I also have good written & verbal English which helps in communication with clients or patients.
