I am a highly skilled Virtual Assistant and E-commerce Specialist with over 5 years of experience in logistics and online retail. I have a proven track record of supporting well-known fashion brands like NYDJ (Not Your Daughter's Jeans) and Rebecca Minkoff, as well as a leading logistics account (RXO Logistics Account). My expertise includes comprehensive Shopify Plus store operations, from managing product listings, inventory, and order fulfillment to implementing promotions and website updates. I excel in customer service, handling inquiries, refunds, and escalated issues through platforms like Gorgias and Zendesk. Additionally, I possess strong capabilities in supply chain coordination, including shipment tracking, dispatch, scheduling, and issue resolution using Transportation Management Systems (TMS). I am adept at cross-functional coordination, sales and inventory reporting, and ensuring data accuracy to support operational efficiency and achieve high customer satisfaction. My administrative skills, including proficiency in Microsoft Office, Google Workspace, CRM tools, and project management tools, complement my strong communication, time management, and attention to detail. I am committed to optimizing e-commerce processes, improving conversion rates, and driving growth strategies.
