I've spent over 5 years working in fast-paced BPO and call center environments — handling inbound and outbound calls, resolving customer concerns through chat and email, and making sure every interaction ends on a positive note. I don't just answer tickets. I listen, troubleshoot, and follow through. Whether it's de-escalating a frustrated customer or hitting daily resolution targets, I show up ready and consistent. Tools I work with daily: RingCentral, Avaya, Slack, Zoom, and Google Workspace. I'm comfortable in remote setups and know how to stay organized and communicative without being hand-held. If you need someone reliable who treats your customers like they matter — that's exactly what I bring to the table.
Verified
