Hello! I’m Lenny, a dedicated Customer Service Specialist with over 4 years of experience in the BPO industry supporting international clients through email, live chat, and voice.
I help businesses improve customer satisfaction by handling inquiries efficiently, resolving complaints and escalations, managing bookings and orders, processing refunds and cancellations, and ensuring accurate CRM documentation.
I am process-driven, detail-oriented, and comfortable working in fast-paced environments where accuracy and professionalism are important.
My Core Skills
• Email, chat, and phone support
• Complaint handling and escalation management
• Order and booking management
• Refunds and cancellations
• Shipment tracking and logistics coordination
• CRM case documentation and updates
• KPI, CSAT, and QA compliance
Tools I Have Used
• Microsoft Dynamics 365
• Zendesk
• Salesforce
• Freshdesk
• QIK
• Google Workspace
• Microsoft Office
I am reliable, disciplined, and committed to delivering consistent, high-quality support. If you need a customer service VA who can represent your brand professionally and take care of your customers, I am ready to help.
Let’s work together.
