I am an E-commerce Customer Support Specialist with 2 years and 4 months of experience helping online businesses deliver fast, accurate, and customer-focused support through live chat and email. I specialize in order tracking, shipment updates, refunds, returns, delivery issue resolution, and customer account support while maintaining a positive customer experience.
I use Gorgias, Notion, ChatGPT, Google Workspace, Universal Parcel Tracking, USPS, UPS, and DHL to manage customer inquiries, investigate shipment issues, document cases, and provide timely resolutions. I am also expanding my skills in Shopify, Zendesk, and HubSpot to better support growing e-commerce brands.
I have managed 40 to 50 customer inquiries daily while consistently achieving 95%+ Quality Assurance (QA) and meeting Customer Satisfaction (CSAT), Average Handle Time (AHT), and productivity targets.
I am available for full-time or part-time remote work and can work across US (EST/PST), UK (GMT), and Australian Eastern Time (AEST/AEDT) hours. I am looking for a long-term opportunity where I can become a dependable member of your team by providing professional, responsive, and reliable customer support.
