I am a detail-oriented and results-driven professional with extensive experience in customer support and healthcare administration. With a strong background in medical billing, accounts receivable (A/R) follow-up, and revenue cycle management, I am skilled at ensuring accurate claims processing, timely reimbursements, and efficient workflow management.
I bring hands-on expertise in insurance verification through both phone and provider portals and medical record organizations, ensuring compliance with HIPAA regulations at all times. My experience in data research and analysis allows me to identify discrepancies, resolve issues proactively, and support data-driven decision-making.
In addition to my healthcare expertise, I possess solid technical skills in Microsoft Office (Word, Excel, PowerPoint), enabling me to create reports, manage data, and communicate effectively across teams.
With a strong foundation in customer support, I am committed to delivering high-quality service, maintaining professionalism, and building positive relationships with patients, providers, and insurance representatives.