I'm an experienced healthcare intake and customer service professional with a proven track record in high-volume environments, including Medicare verification, insurance claims, and patient support. I specialize in process optimization, SOP creation, and emotionally intelligent communication bringing empathy, clarity, and efficiency to every interaction. Proficient in CRM tools like Salesforce, EMR systems, and remote collaboration platforms. I thrive in roles that value adaptability, integrity, and human connection. Let’s work together to create meaningful impact.
