Provided customer service and guest support for US-based clients through phone, chat, and email. Handled guest inquiries, managed reservations, and assisted with booking modifications using platforms such as Airbnb, Vrbo/HomeAway, and -----------. Coordinated with cleaning teams and maintenance vendors by submitting service requests and tracking their completion to ensure properties were ready for guests. Addressed guest concerns and complaints promptly to maintain a positive guest experience. Maintained accurate records of requests and ensured timely follow-ups to resolve issues efficiently.

I have nearly 11 years of experience working in the Business Process Outsourcing (BPO) industry in the Philippines, delivering high-quality and efficient customer service to a diverse range of clients, primarily in the U.S. My expertise includes technical troubleshooting for internet connections, mobile devices, and routing issues, as well as handling inquiries related to vacation rentals.
Throughout my career, I have maintained a strong work ethic, demonstrating dedication, motivation, and a willingness to work overtime when necessary. My experience has taught me the importance of clear communication and providing friendly, professional service over the phone. I am committed to ensuring guest and client satisfaction with every interaction, understanding that patience and effective handling of different customer attitudes are crucial.
I believe that smooth call management and accurately addressing customer concerns are key to delivering excellent service. Customer satisfaction remains my top priority, and I strive to create positive experiences for every guest and client I serve.