I am a dedicated IT professional with solid experience in technical support, network configuration, and IT operations. I have served as an IT Supervisor at OCAI Tech Solutions, managing the full scope of the company's IT infrastructure. I’ve also worked with Trident and SPLACE BPO, where I handled CRM support tickets, provided troubleshooting for hardware and software issues, and delivered responsive helpdesk support. My technical skill set includes router and firewall configuration (Ruijie), Active Directory, MS Office 365, dialer management, and Google Workspace. I’m a detail-oriented and dependable problem-solver, committed to keeping systems secure, efficient, and user-friendly.
