Highly experienced Customer Service and Fraud Support professional with over 10 years in the BPO industry, specializing in escalations management, fraud investigations, technical support, and team leadership. Proven ability to handle high-pressure situations, resolve complex issues, and support large teams in achieving performance metrics. Former Subject Matter Expert and Team Manager with strong skills in coaching, process improvement, and customer experience delivery. Known for professionalism, adaptability, and maintaining excellent client satisfaction in both onsite and remote environments.
