Results-driven professional with a strong foundation in technical support, project management, and e-commerce operations, complemented by a proven background in sales strategy and client relationship management. With over 5 years of experience leading virtual teams, managing Amazon and Walmart stores, and supporting clients in resolving platform issues, I bring a unique blend of analytical problem-solving and sales-driven execution. As Director of Operations at Petrichor Digital and former Chief VIP Officer at Ascend, I have led initiatives to optimize backend systems, resolve technical issues, and enhance sales performance. Skilled in diagnosing platform concerns, implementing process improvements, training teams, and delivering actionable strategies that drive growth. Adept at handling escalations, conducting technical trainings, and supporting clients through complex operational challenges while maintaining a customer-centric approach. Ready to bring a tech-savvy and results-oriented mindset to any role that values both technical expertise and revenue impact.
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