E-commerce Customer Support Specialist | Shopify | Virtual Assistant

I help e-commerce brands deliver fast, reliable, and high-quality customer support that keeps customers happy and coming back.

With 6+ years of experience in customer service, including Shopify-based stores, I specialize in handling email support, resolving order issues, and managing customer interactions in a way that protects your brand and improves retention.

I’ve worked with multiple e-commerce brands, managing high-volume inboxes, handling refunds and replacements, and resolving complex customer concerns while maintaining a professional and empathetic tone.

Here’s how I can support your business:
• Manage your customer support inbox (Gmail, helpdesk tools)
• Handle order tracking, refunds, replacements, and disputes
• Respond to customers quickly and professionally
• Follow SOPs and ensure consistent brand communication
• Identify recurring issues and suggest improvements
• Support admin tasks like data entry and order management

I’m known for being reliable, detail-oriented, and easy to work with. I don’t just respond to customers. I help improve your customer experience.

If you’re looking for someone who can take customer support off your plate and handle it efficiently, I’d be happy to help.