• Operations & Maintenance Management
Oversaw daily operations and maintenance of residential and commercial properties including Southlake Village, Riverbend Residences, West Wing Residences, Tierrabela Residences, and Eton City Square 1. Ensured optimal performance of mechanical, electrical, and auxiliary systems.
• Policy Development & Enforcement
Formulated and implemented property rules and regulations to maintain community standards among residents and lot owners.
• Procurement & Budget Management
Managed procurement of materials, supplies, and equipment within budget allocations. Prepared and presented annual budgets for property operations and improvements.
• Complaint Resolution & Resident Relations
Investigated and resolved administrative and operational complaints. Addressed major concerns of residents, lot owners, tenants, and guests to ensure satisfaction.
• Staff Supervision & Performance Evaluation
Supervised technical, housekeeping, security, and landscaping teams. Evaluated staff performance based on equipment reliability and service quality.
• Facility & Contract Administration
Ensured professional management of village facilities and service contracts, maintaining high standards of service delivery.
• Project Turnover Management
Handled turnover processes for ongoing renovations, major repairs, and project-related issues across all properties.
