Hello! I'm Beatriz, an e-commerce assistant and customer support specialist with hands-on experience in Shopify, ChannelDock, Trengo, and WeGrow. I specialize in managing online store operations, processing customer orders, handling email and live chat support, tracking shipments, and resolving customer concerns efficiently. I also have experience as a business owner, which has strengthened my organizational, communication, and problem-solving skills. I understand the importance of delivering excellent customer service, maintaining accurate order management, and helping businesses build long-term customer relationships. My skills include the following: Shopify Store Management, Email & Live Chat Support, Order Processing & Fulfillment, Order Tracking, Returns & Refund Support, Customer Service, Inventory Management, Data Entry, Microsoft Excel & Google Workspace. I have experience assisting customers in English and supporting Spanish (Español), Italian (Italiano), and Dutch-speaking customers using translation tools when needed. I'm detail-oriented, organized, a fast learner, and committed to providing reliable support that helps e-commerce businesses run smoothly. If you're looking for someone who can take care of your customers and support your daily operations with professionalism and accuracy, I'd be happy to be part of your team.
