Hi! I'm a dedicated and results-driven professional with over 5 years of experience in customer service, quality assurance, and front-line operations. I have a strong background in voice and non-voice support, handling both inbound and outbound calls, as well as email support for a medical account at Buwelo Company (2022–2025). My goal is always to deliver top-notch support and ensure customer satisfaction.
Before that, I worked as a Factory Worker at Sanyo Denki for 1 year and 3 months, where I was responsible for quality control and data encoding, helping ensure products met high standards before shipment. I also spent nearly 4 years as a Service Crew at McDonald's, where I gained valuable experience in cash handling, customer interaction, marketing, and staff training.
Skills & Tools:
Voice & Non-Voice Customer Support (Email, Chat, Phone)
Handling customer inquiries, complaints, and resolutions
Product Quality Assurance and Data Encoding
Training and mentoring new staff
Fast learner with a strong work ethic and excellent communication
English Level: Conversational to Fluent
Availability: Open to full-time or part-time roles, flexible with time zones
Goal: To provide excellent customer support and contribute to business success through efficient service and professionalism
If you're looking for someone dependable, detail-oriented, and passionate about helping customers — I’m ready to be part of your team!
