Customer Support and Technical Support professional with more than 10 years of experience in SaaS and telecom. I’ve managed high volumes of phone, email, and chat interactions while resolving issues, upselling services, and coaching support teams. My experience includes roles as a Supervisor at Verizon Wireless and Support Specialist at JotForm. I'm adaptable, detail-oriented, and dedicated to providing fast, friendly, and effective support in remote environments.
