Customer Service Representative with over four years of experience delivering exceptional customer service, resolving complex customer concerns, improving operational workflows, and preventing fraudulent transactions. Proven track record of exceeding performance targets, enhancing customer satisfaction, and fostering long-term customer loyalty. Skilled at balancing operational responsibilities with customer-focused service to achieve measurable business results. Additionally, experienced as a Technical Support Representative in the healthcare industry, providing technical assistance, troubleshooting medical devices, and supporting patients while maintaining compliance with healthcare and data privacy standards.
