Customer service professional with over 2 years of specialized experience in mortgage servicing, borrower support, and regulatory compliance (FHA/HUD), and nearly 5 years of total customer service expertise. Adept at resolving complex loan issues, streamlining workflows, and enhancing client experience. Recognized for exceeding KPIs including 100% CSAT and quality scores. Proven leader in training and team coordination. Strong technical aptitude with an Electrical Engineering background.
