Versatile Administrative and Customer Support Professional with over 15 years of experience across executive assistance, appointment setting, talent acquisition support, customer service, and team leadership. Proven ability in:
- Executive Assistance & Admin Support: Calendar/email management, report preparation, team coordination, and support for C-level executives and brokers.
- Appointment Setting & Lead Generation: Skilled in cold calling, inbound/outbound communication, and prospect follow-ups for sales and acquisition teams.
- Document Management & Content Creation: Developed training materials, updated templates, and prepared PowerPoint presentations with high attention to detail.
- Customer Service & Sales Support: Handled inbound/outbound calls, client follow-ups, complaints resolution, and sales quotations across various industries.
- Recruitment & HR Support: Talent acquisition tracking, CV screening, phone screening, and research on HR trends.
- CRM & Software Proficiency: Experienced with Infusionsoft, Rex, Excel, and other client-based systems for data entry, report generation, and workflow tracking.
- Team Leadership & QA: Led service teams, conducted coaching and performance reviews, ensured compliance with quality standards, and handled agent support/escalations.
I am a reliable, adaptable, and detail-oriented professional known for my strong work ethic, proactive communication, and ability to wear multiple hats across administrative, executive support, customer service, and team leadership roles. I take pride in delivering consistent, high-quality results, staying organized under pressure, and supporting both operational and strategic business needs. I thrive in fast-paced environments, excel at managing time-sensitive tasks, and am always ready to go the extra mile to support the team and company goals.
