Hi, I’m Angel. I have 3 years of Global IT Service Desk experience and nearly 10 years of customer support experience. I provide technical and customer support through email, chat, and voice. I’m experienced in ticket handling and documentation using ServiceNow and Cherwell, and I’m familiar with Microsoft 365, Active Directory password resets, Azure MFA, Intune Company Portal, and remote tools like LogMeIn and NinjaOne. I’m organized, reliable, and comfortable working independently with minimal supervision.
