Hi I'm Trish De Guzman, an experienced customer service professional with over 19 years of experience supporting U.S. accounts, primarily handling life insurance and annuity policies. I have an FLMI certification in LOMA.
I specialize in:
- Customer Retention & Escalation Handling
- Policy Inquiries
- Customer Satisfaction
- Fraud Detection and Prevention
- Claims Submission and Assistance
- Risk Assessment and Compliance Regulations
- Research and Analysis
Verified