Detail-oriented and adaptable professional with a diverse background in operations, people management, and CRM systems. Experienced in Go High Level (GHL) training and automation, Pipedrive CRM management, and report generation for business insights. A licensed nurse with strong organizational and analytical skills, complemented by hands-on experience in payroll processing and Xero accounting. Proven ability to lead teams, streamline workflows, and provide cross-functional support across administrative, technical, and customer-focused roles.