Results-driven professional with strong experience in BPO operations, real-time workforce management, and data processing. Proven ability to lead and coach teams to meet performance goals while optimizing workflows. Proficient in Google Sheets and Excel, with advanced skills in automation using Google AppScript to streamline reporting and operational tasks. Well-versed in statistics and data analysis, supporting data-driven decision-making. Adept at managing real-time queues, creating performance dashboards, and handling large data sets with accuracy and efficiency. Highly adaptable, tech-savvy, and committed to continuous improvement.
