Experienced Microsoft 365 Support and Administration Specialist with over 8 years of hands-on expertise managing and troubleshooting Microsoft 365 environments. Proven track record of providing global support to a diverse range of clients, ensuring optimal performance, security, and user productivity. Former member of a specialized Microsoft 365 Escalations Team, responsible for handling complex, high-impact issues and coordinating directly with Microsoft engineers to drive swift and effective resolutions. Skilled in Exchange Online, SharePoint, Teams, Intune, and Azure AD.
