Patient Care Coordinator & Certified Healthcare Virtual Assistant
Completed an intensive 3-month training program with certifications in HIPAA-compliant phone handling, live scribing, and virtual healthcare assistance. Recognized consistently for reliability, attention to detail, and compliance.
Served as a Patient Care Coordinator for an OB-GYN/Uro-GYN practice, delivering well-rounded support across clinical and administrative functions:
Patient Support & Coordination: Scheduled appointments, triaged patient concerns, and coordinated lab work and imaging with LabCorp, Quest, and RadNet.
Administrative Tasks: Maintained accurate electronic medical records, managed prescription requests, and facilitated communication between patients, providers, pharmacies, labs, and insurers.
Medical Billing & Coding: Applied ICD-10 and CPT codes for accurate billing and claims processing.
Insurance & Authorizations: Verified insurance, explained benefits, and processed prior authorizations with a strong grasp of insurance policies and procedures.
Medical Scribing: Delivered real-time and asynchronous medical scribing with precision, supporting providers with clear, compliant documentation.
Call Handling: Skilled in empathetic communication, medical triage, and urgent (STAT) order processing.
