I began my career in 2020 as a Customer Service Agent, primarily supporting Amazon Retail North America. I was later trained to handle the Australia and Singapore markets, which broadened my global perspective and deepened my adaptability.
After two years, I was promoted to Senior Quality Evaluator, where I audited calls, chats, and emails to ensure high standards of service delivery. This role honed my attention to detail, coaching ability, and performance analysis skills.
Eager to take on new challenges, I transitioned to Bytedance (TikTok), where I worked across multiple markets—starting with US content moderation, then UK customer service focusing on buyer support, and finally supporting seller services in the TikTok Philippines team. These experiences strengthened my ability to adapt quickly, communicate effectively, and maintain quality under pressure in a dynamic environment.
With this diverse and global experience, I’m confident in my ability to contribute to your project or team by delivering reliable, high-quality service tailored to your needs. I look forward to the opportunity to collaborate and bring value to your business.
