E-commerce Shopify VA | Customer Support | Graphic Designer | Video Editor
I am a results-driven Shopify Virtual Assistant and E-commerce Specialist with 2+ years of experience helping e-commerce and DTC brands grow through efficient store management, customer support, digital marketing, and content creation.
I specialize in Shopify store management, product listing optimization, customer support, Meta Ads management, and social media content creation. I have managed 5 Shopify stores, uploaded and optimized 30–50 SEO-friendly product listings daily, and launched 35 international market storefronts with region-based shipping and multi-currency pricing.
I also have strong experience in customer support, handling 40+ daily inquiries through email and live chat using Zendesk, Gorgias, and Commslayer. I assist customers with order tracking, refunds, billing concerns, and general inquiries while maintaining high customer satisfaction.
Beyond e-commerce operations, I also support businesses through Meta Ads management, graphic design, and video editing. I have managed Facebook and Instagram ad campaigns, created audience targeting strategies, designed creatives in Canva, and edited short-form videos for ads, Reels, UGC, and promotional content.
I am highly skilled in Shopify, Google Workspace, Slack, Notion, Canva, CapCut, ChatGPT, and AI-powered workflow tools. I am detail-oriented, proactive, and committed to helping businesses improve operations, increase efficiency, and drive growth.
I am always eager to learn, adapt quickly, and deliver high-quality work in fast-paced remote environments.
Let’s Work Together If you're ready to:
- Streamline your Shopify operations
- Improve product listings and store organization
- Strengthen your customer support system
Send me a direct message or let’s schedule a quick discovery call.
Looking forward to supporting your growth.
Erice Justin Araza
