I’m an experienced Ecommerce Customer Service
Specialist with over 5 years of supporting Shopify-based stores and other
ecommerce platforms. I excel in order management, returns and refunds, paymentfulfillment
coordination, and customer support across multiple channels
including?
?email, live chat, and phone.Proficient in Zendesk, Gorgias, SAP, Shopify, Forter and
other CRM tools, I have a strong track record of resolving customer
inquiries efficiently, improving first-call resolution, and boosting customer
satisfaction.My expertise also includes:
Order
processing, shipping coordination, and inventory management.
Handling
pre-sales and post-sales inquiries, warranty claims, and product support.
Data
entry, reporting, and workflow optimization.
Upselling
and cross-selling to enhance customer experience.Core Skills:
• Ecommerce customer service
•
Email and chat support
• Shopify order management
• Returns, refunds, and RMA processing
• Shipment and logistics tracking
• Payment support and billing verification
• Product and warranty support
• Escalation handling
• Customer experience improvement
If you need a Shopify VA, ecommerce customer support specialist, or a reliable
email/chat agent who can manage orders, solve customer concerns, and keep operations running smoothly, I’m here to help.
