Highly skilled and results-driven phone center team leader with expertise in pipeline management, inbound and outbound sales, and handling escalated customer tickets/issues. Proficient in quality assurance with a track record of mentoring tea-----------mbers, implementing QA guidelines, and achieving sales targets and service level agreements. Also skilled in market research survey project management, self-publishing, and audio transcription. Possesses strong verbal and written communication skills in English and a proven ability to effectively engage with clients and across all levels of the organization.
