Results-driven and highly experienced BPO professional with over 5 years of proven success in customer service, technical support, and back-office operations. Recognized for consistent performance, process improvement, and leadership in high-pressure environments. Skilled in managing diverse client interactions, adhering to SLAs, mentoring new hires, and leveraging industry tools and CRM platforms. Committed to delivering exceptional customer experiences and contributing to operational excellence in dynamic and fast-paced settings.
