I have 2 YEARS of experience as Airbnb Senior Case Manager, trained across multiple support levels, including Resolution Tiers 1 and 2. I was recently trained as a Senior Case Manager, handling escalated Guest and Host concerns and making final case decisions.
I have strong knowledge of Airbnb policies and specialize in resolving complex issues such as booking disputes, listing inaccuracies, and review conflicts. I also assist Hosts with managing listings, updating calendars and pricing, resolving payout discrepancies, and ensuring accurate account settings for a smooth Guest experience.
