I’m a results-driven customer service professional with over three years of experience delivering fast, reliable support across inbound calls and chats. I specialize in conflict resolution, CRM tools like Zendesk and Salesforce, and coaching teams to meet and exceed performance goals. As a team leader, I successfully improved customer satisfaction from 84% to 92% in just six months while managing over 15 agents.
I take pride in being proactive, reliable, and focused on continuous improvement. Whether I’m handling escalated issues, mentoring teammates, or monitoring KPIs, I always aim to create a positive impact—for both the customer and the company. I’m fluent in English, Tagalog, and Hiligaynon, and I adapt quickly in diverse work environments. Being consistently recognized as a top performer reflects how committed I am to delivering results and growing in every role I take on.
