VIRTUAL ASSISSTANT
“Reliable Healthcare Virtual Assistant specializing in insurance authorization, patient coordination, and EHR support.”
What I Offer:
Mapped and processed medical documents EMR: prescriptions, doctor evaluations, sleep studies, and compliance downloads. Sent requests to doctor’s offices via Outlook, AH Central, fax, and Parachute. Conducted calls to doctor’s offices/Sending request for document follow-ups. Handled Parachute tasks related to patient and provider coordination. Reached out to patients to advise on appointment needs, pending documents, and order delays/holds. Provided clear explanations on required documents like Last Office Visit and updated Rx. Ensured communication on status updates concerning CPAP supply orders.
EHR / Data Management – update records
Patient Inquiry Handling – respond via call/email (in clear English) and manage followups
Administrative Support – handle document prep, PDF conversions
Tools & Platforms I Use:
Brightree (Ohh, Aerocare, St. Luke’s) – E. health records/Documentation
AH Central – Document requests
Snap Site – Faxing & orders
Outlook – Email communications
Call Shaper – Login-out process/Report
Microsoft Teams – Team collaboration
Genesys Cloud – Call handling
Parachute – Document tracking & provider follow-up
Notepad, Excel – Manual data entry, logs
NPPES Site, ----------- – Doctor certification lookup (PECOS/Board Certified)
HearYourName – Patient name pronunciation
TalentLMS – Internal training
ResMed Site – Compliance download tracking
AdaptHealth Locations Site – Contact info for CPAP Machine-related concerns
Onesource- Insurance Verification
HIPAA-awareness & confidentiality – committed to secure handling of patient information
Why I’m a Good Fit:
I bring call center–class empathy and efficiency handling sensitive patient requests while maintaining accuracy. I've worked with medical accounts and understand the urgency of healthcare workflows. I’m time-zone flexible and can adapt to U.S./AU peak hours when needed.
Verified