•2 years of experience as a self storage customer service representative. Assisted prospective tenants with reservations, move-ins, and move-outs.
Processed rental agreements, payments, refunds, and automatic payment enrollments.
Managed tenant accounts, including billing, payment collections, and rental rate increase inquiries and communications.
Verified tenant documentation, including IDs, insurance, and vehicle ownership documents.
Resolved customer inquiries via phone, email, and text while providing exceptional customer service.
Coordinated remote facility operations by troubleshooting gate access, creating maintenance requests, and working with facility managers and vendors.
Handled delinquent accounts and explained lien, auction, and collection processes.
Maintained accurate records and customer interactions using Tenant Inc. self-storage management software.
•6 years of call center experience across multiple industries — Telco, Travel, Technical Support, Billing, and Sales.
•3 years as a Customer Service Supervisor, leading a team of 15–25 agents to consistently exceed performance targets.
•2 years Appointment Setter and Sales Development Representative Proactive in generating leads, qualifying prospects, and setting appointments for the sales team. Skilled in outbound calls, email outreach, and client engagement to drive new business opportunities and support overall sales growth.
•Hands-on experience with shopify - as a shopify businessowner my self. I was responsible from creating the shopify website from scratch, product outsource from Chinese manufacturers, day to day operation from order fulfilment to delivery
•Strong multitasking and analytical skills — proficient in Microsoft Excel and Google Sheets, including large data management, cleanups, and complex formulas.
•Tech-savvy and adaptive — quick to learn and utilize new technologies, systems, and tools efficiently.
•Passionate about growth — I view challenges as opportunities to innovate, learn, and improve.
I’m confident that my experience and dedication, combined with the new skills I’ll develop in this role, will allow me to exceed expectations and contribute real value to your team. I’m fully available, flexible with any time zone, and ready to start immediately.
