Results-driven Customer Support and Risk Operations professional with experience in E-commerce, specializing in Seller Verification. Skilled in Customer Due Diligence (CDD), Know Your Customer (KYC), and Know Your Business (KYB), with experience in reviewing seller documentation, investigating account issues, and ensuring compliance with internal policies and regulatory requirements.
Recognized for strong analytical skills, attention to detail, problem-solving, and the ability to manage high-volume workloads while maintaining quality standards and SLAs. Proficient in collaborating with cross-functional teams to improve customer experience and support secure marketplace operations.
