Officer-in-Charge with Leadership and Call Center Operations Experience | Skilled in CAD and Design Thinking

I’m a former Officer-in-Charge (OIC) at a BPO company with a background in architecture and a strong foundation in design thinking, customer service, and operations management. I’m skilled in high-technology tools such as Microsoft Word, Excel, and Canva, and I have working knowledge of AutoCAD, SketchUp, and Revit. I’ve led teams during graveyard shifts, supported onboarding and training, and handled sensitive client information with confidentiality. I’m confident in my ability to balance leadership responsibilities with front-line tasks, and I bring strong communication, time management, and remote coordination skills to any role I take on.