IT Support Specialist with 8+ years of experience in troubleshooting, network administration, and system support. Experienced in Windows, Linux, Office 365, VPNs, Firewalls, and IT infrastructure management. Skilled in hardware/software troubleshooting, cybersecurity, cloud services, and network optimization. Expertise in Active Directory, ticketing systems, and remote IT support. Adept at delivering high-quality technical assistance and enhancing IT efficiency through strategic problem-solving and process improvements.
