Innovative IT professional with a strong background in Active Directory Administration, Network Administration, and M365 Administration. Skilled in End-User Computing, Local IT support, and Global Service Desk roles, with expertise in implementing and managing Multi-Factor Authentication (MFA) solutions. Experienced in administering Citrix environments and managing VPN connections to ensure secure remote access. Proven ability to manage and maintain complex IT systems, troubleshoot technical issues, and deliver exceptional support to end-users.
