Results-driven Software Engineer with over 4 years of experience in application support, automation, and IT service management across global operations (EMEA, APAC, US, AU, NZ). Adept at managing the full application lifecycle for enterprise systems including SAP, Oracle, and CRM platforms. Proven ability to resolve high-impact technical issues (P1–P3), lead cross-functional support teams. Proven ability to improve system workflows and deliver SLA-compliant solutions across global teams. With strong expertise in i-----------, problem, and change management.
