Detail-oriented and tech-savvy professional with over 8 years of combined experience in customer service, technical support, and quality assurance. Proven ability to deliver excellent support via voice, email, and chat channels, with a strong background in system troubleshooting, network monitoring, and issue resolution. Adept at documentation, coaching, and quality auditing, with experience in working across various accounts and industries. Certified in Computer Programming, Hardware Servicing, and Visual Graphics Design by TESDA. Committed to maintaining high customer satisfaction and operational excellence in fast-paced, client-focused environments.
