Hi, I’m -----------. I’ve been working in the BPO industry for about 9 years now. I started in customer service—handling both inbound and outbound calls for healthcare insurance, hotel bookings, and even cyber security plans. Over time, I moved into leadership roles, including talent acquisition and team leading. I really enjoy coaching people, helping teams grow, and making sure customers are taken care of. I’m someone who works hard, adapts quickly, and takes pride in helping others succeed.