Results-driven Subject Matter Expert with 9 years of experience in the BPO industry, specializing in escalation handling, training, and scheduling. Adept at delivering high-quality support in fast-paced environments, with a strong focus on problem resolution, team coordination, and process efficiency. Known for excellent communication, time management, and multitasking skills all essential for virtual assistant roles. Highly organized and proactive, with a proven ability to work independently while supporting diverse teams and clients remotely.
Verified
