Detail-oriented and results-driven professional with proven experience in fraud analysis, customer support, and data handling. Skilled in identifying, investigating, and resolving complex fraud cases with precision, while maintaining compliance with legal procedures and company policies. Proficient in multi-channel customer service including email, chat, calls, and social media management.
Technical expertise includes Java, C++, Python, web development (HTML, CSS, JavaScript), database management, and network security. Highly organized with strong analytical and problem-solving skills, capable of preparing detailed reports, reconciling accounts, and conducting financial statement analysis.
Well-versed in Microsoft Office, Google Workspace, and BPO industry tools, with excellent English and Filipino communication skills. Adept at working independently or collaboratively to achieve results in fast-paced, remote work environments.
