Customer Service Representative | BPO Company [2 Years]
Handled daily customer support through phone and email, assisting clients with order inquiries, account concerns, and issue resolution.
Managed 50–80 customer interactions per day while maintaining clear communication and professionalism.
Used tools such as Jira and internal systems to track, document, and resolve customer concerns efficiently.
Collaborated with tea-----------mbers via Slack to escalate and resolve complex cases quickly.
Process Delivery Specialist / Office Staff | International Business Machine [3years]
Processed and managed contracts and business documents with strong attention to detail and compliance standards.
Performed data entry and maintained accurate records across multiple systems.
Supported daily operations by coordinating tasks and ensuring timely completion of deliverables.
Utilized Google Workspace tools for documentation, tracking, and internal communication.
Process documents, ensuring accuracy and proper record-keeping.
Performed data entry and maintained organized records across multiple systems. Supported daily operations by coordinating tasks and ensuring timely completion of deliverables.
Used Google Workspace for documentation, tracking, and communication with internal teams.
