Highly skilled customer success and operations manager with 14 years of experience across Web3, fintech, BPO, and e-commerce. Proven ability to lead customer care teams, manage client relationships, and implement process improvements that boost efficiency and satisfaction. Expertise includes CRM management (HubSpot), workflow automation, stakeholder communication, and user acquisition campaigns.
Track record highlights:
- Increased daily active users by 45% in 3 months through targeted growth strategies.
- Designed and implemented automated workflows that improved team productivity.
- Led client retention initiatives that improved loyalty and reduced churn.
- Skilled in handling escalations, developing service protocols, and meeting SLAs.
Known for a proactive, data-driven approach, strong leadership skills, and the ability to foster long-term customer and team success.
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