Customer service professional with a solid background in client support, team leadership, and performance management in the BPO industry. Experienced in handling diverse customer needs, resolving issues efficiently, and leading teams to exceed service targets. As a former Subject Matter Expert, I specialized in quality assurance, coaching, and delivering actionable insights to enhance service delivery. Also a Licensed Professional Teacher with a TESOL certification, bringing strong communication skills, adaptability, and a passion for helping others—whether in the classroom or in customer care.
