Go high level intermediate level, Operations Lead (Saas, technical, customer service and sales). Virtual/Executive assistant with excel/sheet skills.

Results-driven Operations Leader with over 12 years of progressive experience in the BPO, customer service, and agency operations industry. Proven track record of leading high-performing teams across telecom, airline, and technology accounts, consistently delivering top results in customer satisfaction, retention, sales, and quality metrics. Experienced in managing cross-functional teams, optimizing workflows, implementing SOPs, and driving operational scalability in fast-paced and hybrid environments. Skilled in KPI analysis (CSAT, NPS, FCR, AHT), client relations, performance reporting, and process improvement. Recognized for strong leadership, data-driven decision-making, and the ability to build motivated, high-performing teams that exceed business objectives.