I am a customer support specialist with over 3 years of experience in gaming, AI, and e-commerce industries, delivering high-quality service across SaaS platforms and fast-paced online environments. I excel at resolving technical, billing, and account-related issues with speed, accuracy, and empathy. My background includes Tier 2 support, AI prompting, dispute resolution, and data analysis, enabling me to improve customer satisfaction and team efficiency. I thrive in high-volume workflows, coordinate seamlessly with cross-functional teams, and consistently maintain high CSAT scores. Known for my adaptability, proactive communication, and problem-solving mindset, I aim to be the go-to specialist for delivering exceptional SaaS-based customer experiences.
